Training is not required, but YES, we do offer one-on-one training, if needed, for an add-on fee which will allow you to make changes to your site as needed. Most of the features are simple and straightforward to manage and can be used by anyone with minimal computer knowledge but If for any reason you need help or have problems, just schedule a training session. Most people find that it’s easier than they expected and that their anxiety was greater than it needed to be. Our training is focused on the most common editing functions to help you best understand the basics as well as address any special needs or questions you may have regarding your site. We find that after training many clients are able to perform the edits they need without assistance. However, we are just a phone call or message away should any questions or special needs arise

You do of course. You paid for it! We hear stories of companies that charge to build sites and then charge them again if they wish to take their site to a different hosting provider. We think that’s just plain crazy. While our designs are custom to your business and the content and page structures are developed by following a thorough and proven process, the website files, pages, and content are all the property of the client once paid in full. We’ll happily host, protect, and service your site once it’s built, but… should you need to take your site and host elsewhere for whatever reason in the future, you have the freedom to do so. Know why? Because you paid for it! It is your responsibility, should you decide to leave, to transfer all content and images into your new site.

Once your website is up and running, we will have you create an account on the website. We will then assign you to be an administrator, which will enable access to all the features that come with the site. You have access to the full site and all the features the site comes with. If you require some training on how to maintain your website, we have an add-on service for that where you will have one-on-one training with the person who built your site, so you can make changes yourself as needed. Church Design Services will stay on as an Admin so we can run reports, update the SEO information and make any changes as you need. You as the owner, can remove Church Design Services at any time if you choose.

Because each site is uniquely customized, the amount of time it takes to complete a website can vary greatly. The first draft of the design can take up to 1-3 weeks to complete. We then go back and forth with each client to tweak the design to make sure everything is to your liking. Once the design has been approved, we begin work on putting it into the system. This process takes another 1-3 weeks. Once the design is in the system, we enter the content phase. This is where we will collect the content you want us to transfer into your new site and input/modernize it for you and tweak the website features around your specific needs. The completion time of this content phase is unknown because clients can take anywhere from 0-52 weeks to get us all their content. All in all, from start to finish, you can have your website up in about 3-4 weeks, but It depends on how quickly we are given all the content and communication on changes needed. What would make the process go longer than average? Besides the outlier example listed above, the most frequent reasons for the delay in the website process are: Employee turnover – the person responsible for managing the process on your end either leaves your company or assumes another position. Lack of assets – like staff photos or pictures and videos from case studies, previous work, or testimonials. Multitasking – the business gets busy and the website gets put on the back burner Communication delays – decisions can’t be made in a timely manner and rely on infrequent committee meetings or some formal process.